Agent Product Terms & Condition

One Membership Terms & Conditions

Your One Membership is a 3-month commitment, which will auto-renew every three months. There are two subscription plans available:

1. One Membership Unlimited - Flat monthly rate
2. One Membership Monthly - Monthly subscription plus usage fee

Cancellation

Cancellation of your One Membership may be requested at any point and will be effective at the end of your current commitment period.

Any remaining charges in the 3 month period must be paid prior to termination of service. If you are on the One Membership Monthly plan, you will receive a final Usage bill at the end of your commitment period.

To request a cancellation ahead of your next commitment period start, please email ar@rew.ca.

Billing Cycle

Your subscription fee will be billed monthly until termination of service. Usage fees will be billed at the end of each 3 month cycle. All services are non-refundable.

Plan Changes

You are welcome to switch between Monthly and Unlimited plans. This change can be requested at any time but will take effect at the end of your current commitment period.

If you are switching from the One Membership Monthly plan to the One Membership Unlimited, your current period Usage bill will be charged at the end of the period prior to your plan change.

Advertising Product Terms & Conditions

Advertising Products

REW offers a variety of advertising products to enhance the reach of our Agent partners. The current offerings include:

1. Apex - Minimum 3 month commitment
2. Regional Banners - Minimum 3 month commitment
3. Location Profile Lite - Minimum 3 month commitment
4. Boosted Listings - Sold in individual, 5 or 10 packs

Advertising partners are required to maintain an active One Membership subscription in good standing for the duration of their partnership.

Cancellation

Advertising products have a minimum 3 month commitment period. After this point, cancellations may be requested with 30 days’ notice ahead of the next billing date.

To request a cancellation, please submit your request in writing to ar@rew.ca.

Billing Cycle

Advertising products can be either prepaid or on a monthly payment plan. All services are non-refundable.

Connect Program Terms & Conditions

Connect

Connect is an annual partnership program with a 12-month commitment. Connect program partners are required to maintain an active One Membership subscription in good standing for the duration of their partnership.

Cancellation

This is an annual partnership program for agents who are truly committed to their local market and looking to build relationships with new customers in that market over the long term.

However, we understand certain extenuating circumstances may lead to cancellation on the following terms;

1. Minimum 6-month commitment paid, after 6 months, notice must be given before the next billing cycle.

2. In term, cancellation may lead to exclusion from the program in the future.

To request a cancellation, please submit your request in writing to ar@rew.ca

Billing Cycle

Connect is an annual partnership program with a 12-month commitment paid either in full upfront or over 12 monthly recurring charges.

All services are non-refundable.

Program Changes

Within the annual terms of the Connect Program a partner can elect to make certain adjustments to their program including:

1. You can increase market share in existing markets by acquiring more of the available spots. As a result, the increased spots will align with the existing term. Meaning the end of the term will not change due to increased spend.
2. You can invest in more markets at any time during your program term. If you add a new market, the new market will enter into a separate and new 12 month term. As a result, each market will have its own annual term and renewal date.
3. In the event that a particular market capacity can no longer support the number of participating partners, and as a result impacts the individual performance of a partner. On a case by case basis, the Account Manager can work with the partner to reduce investment in markets by relocating that investment to other markets, depending on availability.

Reduction in overall investment during the program term may lead to the termination of the program in its entirety.

Terms & Conditions Applicable to All Products

Payment Terms

All REW invoices are payable on receipt prior to service activation, unless otherwise noted. Overdue amounts will incur 2% interest per month (26.2% per annum).

Changes to the Price and Subscription Plan

REW reserves the right to change subscription plans and the price from time to time. We will notify you at least 30 days before any price or subscription change becomes effective.

Payment Methods

To use REW services you must provide a credit card to be kept on file and associated with your account. You remain responsible for any uncollected amounts. If a payment is not successfully processed due to card expiration, insufficient funds, or otherwise and you do not cancel your subscription, we may suspend access to the service until we successfully charge your card.